Return and Refund Policy

This Return and Refund Policy (“Policy”) outlines the terms under which refunds, returns, or cancellations may be requested for services offered through www.surgatha.com (“Website”), operated by Surgatha (“Company”, “we”, “our”, or “us”).

1. Nature of Services

Surgatha.com provides online services related to music shows, cultural events, and ticket bookings. As the services offered are time-bound and event-specific, returns are generally not applicable.

2. Ticket Cancellation and Refunds

All tickets purchased through the Website are non-refundable and non-cancellable unless explicitly stated otherwise on the respective event page.
Once a ticket is booked and payment is successfully processed, no request for cancellation, return, or refund shall be entertained for personal reasons.

3. Event Cancellation or Rescheduling

In the event that an event is cancelled by the organizer, users may be eligible for a refund or rescheduling, subject to the terms communicated by the organizer.
If an event is rescheduled, tickets shall remain valid for the rescheduled date unless otherwise specified.
The Company shall not be responsible for any additional expenses incurred by users, including travel or accommodation costs.

4. Partial Refunds

Partial refunds, if any, shall be issued solely at the discretion of the Company or event organizer and only under exceptional circumstances explicitly approved in writing.

5. Refund Processing

Approved refunds shall be processed using the original mode of payment.
Refund processing timelines may vary depending on the payment gateway or banking partner and may take 7–14 business days.
The Company shall not be liable for delays caused by banks or third-party payment service providers.

6. Payment Failures and Duplicate Transactions

In case of failed transactions where the amount has been debited, the refund shall be processed automatically by the payment gateway as per its policies and timelines. For duplicate payments, users may contact customer support with transaction details for verification.

7. No-Show Policy

No refunds shall be issued for failure to attend an event, late arrival, or denial of entry due to invalid or incomplete information provided by the user.

8. Force Majeure

The Company shall not be held liable for any refund or compensation due to event cancellation or changes arising from circumstances beyond reasonable control, including but not limited to natural disasters, government restrictions, strikes, or technical failures.